Terms & Conditions

PURCHASING

• Please note all product dimensions refer to the unframed work. For framed sizes please enquire.
• Your order will be accepted by confirmation email. This is when our contract with you is made. The email will also confirm details of your order and a dispatch date will follow.
• Terms may change. The terms that apply to you are those here on this site on the day you place your order.
• You must supply accurate and up to date information about yourself to enable us to deliver your goods.
• All prices are in pounds sterling (£)(GBP). Only payment made in pounds sterling will be accepted.
• We reserve the right to refuse service to anyone for any reason at any time.

DELIVERY

• The full price of your goods must be received before we can dispatch it.
• You will be emailed upon dispatch.
• Delivery costs specified are for UK delivery only. Please get in touch for international shipping costs.
• Please note customers are responsible for all associated customs and duties. For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the UK. These costs will be deducted from the customer return.
• Original artwork will require a signature.
• For deliveries made by specialist art courier you will be contacted to arrange a convenient delivery date.

CANCELLATION

• If you wish to cancel an order please email us as soon as possible and no later than 14 days after receipt of your goods.
• You may not cancel orders for specially commissioned or customised goods.

RETURNS AND REFUNDS

• We hope you are delighted with your purchase but if for any reason you are not entirely satisfied we will offer a full refund, provided items are returned to us undamaged and securely wrapped in the original packaging within 14 days of receipt of your order.
• Please ensure that the package is sent signed for and insured to the value of the artwork.
• If you do wish to return an item please contact us for further details.
• Please note commissioned and customised pieces are exempt from the refund policy.
• We are unable to accept responsibility for the non-arrival of returned goods.
• If the goods are not returned in good condition you are liable to us for the cost.
• Please note that the cost of shipping is not refundable.
• In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 30 days of receipt of the return.